Privacy Policy for VenueTech Connect

Effective Date: January 5, 2024

This Privacy Policy describes how VenueTech Connect (“we,” “our,” or “us”) collects, uses, and protects the personal information of users (“you” or “user”) of our software application, which includes a mobile application and a web interface (collectively referred to as the “Application”). By using the Application, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you provide to us when using the Application, such as your name, email address, phone number, and organization details. This information is collected when you create an account, submit inquiries, or communicate with us.

1.2 Usage Information

We may collect information about your use of the Application, including the tools and features you access, the content you view, and the actions you take. This information helps us improve the Application and provide a better user experience.

1.3 Aggregated Information

The Application may aggregate and anonymize information from all users for statistical purposes. This aggregated information does not identify any specific user or organization and is used to analyze trends, improve the Application, and enhance our services. Information regarding client/vendor relationships and products used by specific users is anonymized so that the identity of each organization is kept confidential. Connected vendors can see a list of their connected clients. Connected clients can see a list of their connected vendors. No organization can see the clients, products, or vendors of other organizations other than their own connected clients/vendors as described above. 

2. Use of Information

2.1 Providing and Improving the Application

We use the information collected to provide and improve the functionality, features, and services of the Application. This includes personalizing your experience, responding to your inquiries, and enhancing the overall user experience.

2.2 Communication

We may use your contact information to communicate with you about updates, new features, promotions, and other relevant information related to the Application. You can opt-out of receiving such communications by following the instructions provided in the communication.

2.3 Aggregated Data

We may use aggregated data for research, analytics, and reporting purposes. This helps us understand user preferences, trends, and usage patterns, enabling us to improve the Application and develop new features.

3. Information Sharing

3.1 Service Providers

We may share your personal information with trusted third-party service providers who assist us in operating, maintaining, and improving the Application. These service providers are bound by confidentiality agreements and are prohibited from using your information for any other purpose.

3.2 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or government request. We may also disclose your information to protect our rights, privacy, safety, or property, or that of others.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

5. Deleting an Account

Whenever a user requests to delete their data, we will retain their information for 30 days in case they want to access their account or cancel the data deletion request. If a user chooses not to reactivate their account within the 30-day window, we will proceed to permanently delete their data from our database, respecting their decision.

6. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on the Application. Your continued use of the Application after the posting of any changes constitutes your acceptance of the revised Privacy Policy.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at Privacy@venuetechconnect.com

By using the VenueTech Connect Application, you acknowledge that you have read and understood this Privacy Policy and agree to its terms and conditions.